Frequently Asked Questions (FAQ)

1. How long does shipping take?

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days
Delivery times may vary depending on destination and customs clearance.

2. How can I track my order?

Once your order has shipped, you will receive a tracking number by email. You can use this number to track your package online.

3. Do you ship internationally?

Yes, we offer worldwide shipping. If we cannot deliver to your location, we will contact you and issue a full refund.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. For more details, please check our Refund & Return Policy.

5. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. What if I receive a damaged or defective product?

Please contact us immediately at support@evanviaa.com with your order number and photos of the item. We’ll arrange a replacement or refund.

7. How can I contact customer support?

You can reach us anytime at support@evanviaa.com. We aim to respond within 24–48 business hours.